“Be unpredictable, be real, be interesting. Tell a good story.”
– James Dashner
Author and Speaker of: A Flight Attendant’s Full Disclosure: How to Manage Customer Service Breakdowns
Customers Aren’t Always Right… You Need to Make Them Right! Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, “…in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you’re hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare.” Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.
Co Author of: Contagious Optimism: Uplifting Stories and Motivational Advice for Positive Forward Thinking
David Mezzapelle was inspired to write this uplifting book based on his life’s experiences and his own contagious optimism. He has influenced many people with his outlook and this book offers optimism to others around the globe. Contagious Optimism includes stories and parables of amazing life turnarounds from real people world-wide. A compendium of encouragement, Contagious Optimism also includes advice and guidance from business leaders, visionaries and professionals. Nowadays, many people have lost confidence in themselves and the world around them due to personal hardship along with economic and political uncertainty worldwide.
Co Author of: 10 Habits of Truly Optimistic People: Power Your Life with the Positive
Author and business leader David Mezzapelle, author of 2013’s best-selling Contagious Optimism, is on a mission to get people to “power their lives with the positive.” He has worked with top influencers, business people, and others and observed that each one of these folks had a few things in common ― they overcame obstacles, looked forward instead of backwards, made mistakes and learned from them, and, most of all, they stayed positive no matter what.